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FAQ & Support

  • What types of medical products do you offer?
    We offer a wide range of medical products, including [list of categories like medical devices, personal protective equipment (PPE), diagnostic tools, etc.]. Please visit our product pages for detailed descriptions and specifications.
  • Are your products FDA approved?
    Many of our medical products are FDA approved or certified by relevant health authorities. Product-specific certifications are mentioned in the product descriptions.
  • How do I know if a product is right for me?
    We recommend consulting with a healthcare professional before purchasing medical products. Our product pages also provide detailed information to help you make an informed decision.
  • Are your medical products covered by a warranty?
    Yes, many of our medical products come with a manufacturer's warranty. Please refer to the product details page or contact us for specific warranty information.
  • How can I find detailed product information for medical products?
    Detailed product information, specifications and applications can be found on each product's page. If you need additional information, please contact us.
  • Are your medical products available in physical stores?
    No. You can purchase them online through our website.
  • How do I place an order?
    You can place an order by selecting the desired products, adding them to your cart, and proceeding to checkout. If you need assistance, our customer support team is available to help you through the process.
  • How do I know my order was received?
    After placing your order, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam folder or contact us.
  • What payment methods are accepted?
    We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options. In some cases, we may accept payment upon delivery
  • Can I modify or cancel my order after it has been placed?
    Due to the nature of medical products, we recommend contacting customer support immediately if you need to modify or cancel your order. Modifications and cancellations may be subject to approval depending on the product type.
  • What are your shipping options and costs for medical products?
    We offer various shipping options, including standard, expedited, and overnight shipping. Shipping costs are calculated based on the weight, size, and destination of the order. Medical products may have specific shipping requirements that will be reflected at checkout.
  • Do you offer international shipping for medical products?
    Yes, we offer international shipping to select countries. Please note that certain medical products may be subject to export restrictions. Contact us for details on available destinations and costs.
  • How long will it take for my order to arrive?
    Delivery times depend on the shipping method selected and your location. Estimated delivery times are provided at checkout and in your order confirmation email. Please note that certain medical products may require special handling that could affect delivery times.
  • How can I track my order?
    Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's tracking portal.
  • What should I do if my order hasn't arrived?
    If your order has not arrived within the estimated delivery time, please contact our customer support team for assistance.
  • What if I receive a damaged or incorrect medical product?
    If you receive a damaged or incorrect item, please contact us within 7 days of receipt. Due to regulatory guidelines, certain medical products cannot be returned once opened, so please review our return policy carefully.
  • What is your return and refund policy?
    We accept returns of unopened and unused medical products within 30 days of purchase. Due to health and safety regulations, some items are non-returnable once opened. Please review our return policy for detailed information.
  • How do I initiate a return for a medical product?
    To initiate a return, please contact our customer support team. You will receive instructions on how to return your item, including any required documentation.
  • How long do I have to return a medical product?
    You have 30 days from the date of purchase to return an unopened and unused item.
  • Will I be charged for return shipping on medical products?
    Return shipping costs are typically the responsibility of the customer unless the item is damaged or incorrect. In some cases, we may provide a prepaid return label.
  • When will I receive my refund for a returned medical product?
    Refunds are processed within 14 business days after we receive and inspect the returned item. You will be notified via email once your refund is issued.
  • Can I exchange a medical product?
    Exchanges are handled on a case-by-case basis due to the nature of medical products. Please contact us to discuss your exchange options.
  • How can I get in touch with customer support?
    You can contact our customer support team via email at labmedusa@gmail.com, phone at (650)660-3643, or through our live chat feature on the website.
  • What are your customer support hours?
    Our customer support team is available Monday to Friday, 8 AM - 5 PM.
  • Can I chat with a live representative?
    Yes, we offer live chat support during business hours. You can access the chat feature on our website.
  • How secure is my personal and payment information?
    We take your privacy and security seriously. Our website uses SSL encryption and other security measures to protect your personal and payment information. For more details, please refer to our Privacy Policy.
  • How do you protect my personal and medical information?
    We adhere to HIPAA (Health Insurance Portability and Accountability Act) standards to protect your personal and medical information. Our privacy policy outlines how we collect, use, and safeguard your data.
  • Do you share my information with third parties?
    We do not sell your personal or medical information to third parties. We may share your information with trusted partners for the purposes of processing your order or providing services, as detailed in our privacy policy.
  • What are cookies, and how do you use them on your medical products site?
    Cookies are small files placed on your device to enhance your browsing experience. We use cookies to remember your preferences, track site usage, and improve our website. You can manage your cookie preferences through your browser settings.
  • What are your terms and conditions of service for medical products?
    Our terms and conditions outline the legal agreements between you and our company when purchasing medical products from our website.
  • What is your policy on price changes or errors for medical products?
    We strive to ensure accurate pricing, but errors may occur. We reserve the right to correct pricing errors and to update prices without prior notice.
  • Do you have a minimum order value for medical products?
    No. You can order as little as 1 piece.
  • Are there any restrictions on purchasing certain medical products?
    Yes, some medical products may have restrictions based on legal regulations, such as prescription requirements or age restrictions.
  • Do you comply with applicable laws and regulations for medical products?
    Yes, we comply with all relevant U.S. laws and regulations, including FDA regulations, HIPAA, and other applicable standards. We ensure that our products meet all necessary regulatory requirements.
  • What is your policy on counterfeit medical products?
    We do not tolerate counterfeit products. All medical products sold on our website are authentic and sourced directly from manufacturers or authorized distributors.
  • How do you handle intellectual property complaints related to medical products?
    If you believe that your intellectual property rights have been infringed, please contact us with the relevant details. We will investigate and take appropriate action.
  • What should I do if I believe my rights have been infringed?
    If you believe your rights have been violated, please contact our customer support. We take all claims seriously and will respond promptly.

Expert Assistance is Just a Message Away

We understand the importance of clear communication. Reach out to our team at (657) 660-3643 or drop us a message for prompt assistance.

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